Privacy Policy

1. Introduction

Norm ("we", "us", or "our") operates the bettercallnorm.com website and platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

Account Information: When you create an account, we collect your name, email address, and organisation details.

Usage Data: We automatically collect information about how you interact with the platform, including pages visited, features used, and timestamps.

Third-Party Authentication: If you sign in via Google or another OAuth provider, we receive your name, email, and profile picture as authorised by you.

Business Data: Data you enter into the platform such as employee rosters, procurement records, and operational information.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative notifications such as updates and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyse usage trends to improve user experience

4. Data Sharing & Disclosure

We do not sell your personal information. We may share information with:

• Service providers who assist in operating our platform (hosting, analytics, email delivery)
• Legal authorities when required by law or to protect our rights
• Business transfers in connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data. To exercise these rights, contact us at privacy@bettercallnorm.com.

8. Cookies

We use essential cookies to maintain your session and preferences. We do not use third-party advertising cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@bettercallnorm.com.